Technical support for COSYS inventory systems
Inventory management should run as smoothly as possible, but occasionally problems do occur. COSYS is aware that problems disrupt your inventory process unnecessarily and quickly lead to high downtime costs. That´s why we provide our customers with a qualified support team that answers your questions and solves problems by telephone or remote support. With our service and support hotline, you always have a contact person on weekdays who will personally take care of your problems and faults with the inventory. You can count on our reliable support team if you have problems with hardware or software or with data transfer and other problems. Our services are available to you at any time before, during and even after the inventory to ensure that everything runs smoothly and without any problems.
Our support hotline is available for you every working day from 7:00 AM to 6:00PM during the classic inventory period (December to February). The hotline is also available for you outside the inventory period (from March to November) on weekdays from 8:00 AM to 5:00 PM. Our support is therefore always available for you. If availability is not sufficient for you because you take your inventory at weekends and on public holidays, we have a solution. With individual agreements and support contracts, you can secure support at agreed times such as weekends or public holidays.
COSYS´ decades of experience as a provider and developer of modern inventory systems is reflected in our services for end customer support. Our aim is to offer you a smooth inventory process. To this end, we provide our rental system customers with an experienced support team to help with questions and problems. Our competent support team serves as a reliable point of contact to assist you with the preparation, implementation and post-processing of your inventory. This allows you to benefit from our many years of experience and use your full potential. You can reach our support team by telephone at any time during our business hours.
If our standard end customer support is not enough for you, we can work with you to agree customized support agreements. With individual agreements and support contracts for your inventory system, your support cases will be processed with a high priority so that you can work again as quickly as possible without disruption. We can also make our support team available to you at weekends and on public holidays by arrangement. With our customer-specific agreements and support contracts, you can be sure of trouble-free operation of our system on the key date.
COSYS QuickSupport
In addition to our telephone support hotline, which experience has shown can be used to resolve many problems or clarify questions from your inventory managers and inventory assistants about our inventory systems, we also make our remote maintenance tool COSYS QuickSupport available to every customer.
This gives our support staff direct access to the inventory devices including the installed inventory application or to the inventory PC so that they can quickly localize and resolve any problems.
